Office Address

Golfutar, Budhanilkantha -08, Kathmandu, Nepal

Phone Number

01-4813158
9802360231

Email Address

infologisticsavalon@gmail.com

Terms and Conditions

Terms and Conditions:

  1. Service and Facilities: The Service Provider agrees to handle the pickup, dispatch, delivery, and cash collection for the consignor’s documents, parcels, and packages, delivering them to the consignee’s specified address within the service area.
  2. Mode of Transportation:  The Service Provider may employ various modes of transportation including airlines, buses, owned fleets, delivery teams, trucks, or other applicable means to ensure safe and timely delivery.
  3. Delivery Rates and Charges: Delivery charges and service rates are provided to the consignor separately by the service provider. For the return parcels inside of the valley, no charges will be applied to the consignor. The return charges will only be applicable for parcels outside of the valley. Parcels weighing up to 2 kg are considered a single unit. For additional weight, extra charges will apply per kilogram.
  4. Pick-up Time Schedule and Pickup Charges : Avalon Logistics will provide free pick-up for consignments once every single day. For more than one pickup in a day, 20 /- will be charged for an individual package of fewer than 5. For same day delivery inside the valley, the consignor should provide parcels before 12:30 p.m. sharp. If not, the service provider will not be responsible for delays in deliveries.
  5. Delivery Times of Inside / Outside Valley : The service provider will endeavor to perform the service within a reasonable timeframe. The service provider aims to deliver the parcels within the valley on the same day as pickup. For the parcels outside of the valley, the service provider requests the consignor to wait for at least 2-3 working days. Any delays due to factors outside the service provider’s control will be communicated as early as possible.
  6. Proof of Sale / Receipt / Invoice: The consignor must include a valid invoice for the goods in each parcel. If goods are confiscated due to the absence of a valid invoice, Avalon Logistics will not be held liable. The service provider will also not be responsible for any legal actions or penalties imposed by the government due to the absence of a proper invoice or receipt.
  7. Order Redirection : The consignor can redirect parcels to another customer if the original customer rejects or cancels the order. This service is available for both inside and outside valley orders and is subject to additional charges and time.
  8. Damage Claims and Risk Coverage: The consignor must declare the nature and value of goods in each consignment, providing a valid tax invoice. Avalon Logistics assumes responsibility for goods valued up to NRs. 5,000; consignors must insure items exceeding this amount against unforeseen events during transit. Claims for damaged consignments must be reported upon delivery, as claims will not be entertained post-delivery. For insured consignments, claims will undergo thorough investigation, and full compensation will be provided for lost goods. Compensation for damaged goods will be determined through mutual agreement.
  9. Exchange of Parcels and Hold Facilities : If a parcel remains undelivered for 5 days, it will be returned to the consignor unless a hold request is made via portal or any other means of communication. However, no additional charges will be applied to the parcel. In the case of item exchanges with customers, new parcels will be sent upon receipt of the old ones. If the customer returns the old parcel at the branch, the consignor must send the new parcel to the service provider within 3 working days.
  10. Parcel Tracking: The service provider will provide the consignor with appropriate login credentials for the online tracking portal to track daily shipment’s status and transactions; only after signing the contract document/s. The consignor can view details such as the receiver’s information, parcel’s history, parcel weight and financial information. Any discrepancies must be reported via the portal.
  11. Payment Release: The service provider will transfer COD (Cash on Delivery) amounts daily upon request from the consignor through the portal. Payments will be made after deducting applicable delivery charges. No payments will be made on public holidays. If the COD amount exceeds what is payable, the consignor must settle the remaining balance via bank transfer or as instructed by the service provider. If the consignor does not have an account with the service provider’s bank, the COD transfer will be processed through Connect IPS, and the consignor agrees to cover any associated transfer charges. Delays of up to one day may occur for payments made via Connect IPS due to the Corporate Pay process.
  12. Parcel Packaging and Contents: The consignor should properly package the parcel before providing the service provider for delivery. The consignor is responsible for any damage and misplacement of the parcels due to the faulty packaging. In case of any fragile parcels which require special handling, the service provider shall not be responsible for anything, and it is not covered by this agreement. Any illegal / contraband goods are not tolerated by the service provider. The service provider comes under all the rules and regulations for illegal products as specified by the government and will not be held responsible for any legal actions that could be taken in the case of contraband goods. If the consignment is found doubtful then the service provider has all the rights to inspect the items and immediately terminate the contract and report to the related legal department. The consignor should also properly describe the contents of the parcel. If not, the service provider has the full authority to hold the delivery of the parcel.
  13. Unclaimed Goods / Parcels : In case of any unattended parcel / goods from the customer, the parcel will be returned to the destination branch from where the order was placed within 7 days. If the consignor fails to follow up, the service provider will promptly return the goods to the consignor. Once the goods are returned, if the consignor cannot identify them, the service provider will not be held responsible for the parcel. At that point, the service provider will assume full ownership of the parcel.
  14. Use of Personal Data and Information: The service provider is authorized to store and record all the personal information and necessary data from the consignor. This will enable the service provider to maintain comprehensive records of the consignor, thereby enhancing the overall experience.
  15. Confidentialities and Data Security : Both the service provider and the consignor agree to uphold stringent data security measures and procedures following this agreement. Neither party shall breach or disseminate confidential information regarding the other. If a breach is identified, necessary actions will be taken in accordance with the rules and regulations set forth by the Government of Nepal against the responsible party.
  16. Contract Duration, Renewal and Termination : This contract shall become effective upon signature by both parties, namely the Consignor and the Service Provider. It shall remain in force unless modifications or changes are made. Any amendments to the contract will require a new contract to be signed by both parties. Either party may terminate the contract by mutual agreement, provided written notice of 7 days is given. The termination of the contract shall only be deemed valid after the settlement of all financial transactions between the parties.
  17. Obligations under Governmental Laws and Regulations: These terms and conditions shall be governed by the laws of Nepal, and any disputes arising shall be subject to the exclusive jurisdiction of the courts of Nepal.
  18. Modifications of Terms and Conditions : The service provider reserves the right to modify these terms and conditions at any time. Any changes will be communicated to the consignor via email or through the online portal.